Verifying Your utrapanda Account
Account verification is how we confirm you are who you say you are — and how we protect your wallet from unauthorized activity. You will typically need a government-issued photo ID, like a driver's license or state ID, along with proof that your address matches what you registered. Some accounts may also need a selfie to match against the ID photo. Completing
verification early is worth it: unverified accounts can hit holds on withdrawals and certain deposit methods. Players in Detroit and Atlantic City using PayPal or Venmo have found that clearing verification before their first withdrawal removes the most common delay.
- Submit a Photo ID — Upload your driver's license or state ID through the verification section of your account settings — front and back.
- Confirm Your Address — A recent utility bill or bank statement showing your registered address is the standard document for address verification.
- Selfie Match (If Required) — Some accounts are asked for a short selfie photo. This is compared to your ID to confirm the match and clear the account.
- Verification Clears — Once all documents are approved, your account shows as verified and withdrawal requests process without document holds.